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Comcast issues statement about cable outage

Monday, February 25, 2013 - 7:57pm

Shreveport's cable subscribers got a unwelcome surprise Sunday evening, when Comcast's service went out for the whole city.

The outage occurred about halfway into the Academy Awards, hitting every subscriber in the city. While cable television was out for everybody, some lost internet and phone service as well.

Monday afternoon, Frances Smith, Comcast's Director of Government and Regulatory Affairs for the Southern Region, offered this statement:

“Comcast experienced a commercial power outage Sunday night. We are investigating and indications are that a resulting power surge damaged the switch that transfers the headend operation to a generator. We restored the majority of service within two hours and deeply regret the inconvenience to our customers.”

But 24 hours later, many viewers are saying service is still out at their homes.

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