As holidays sales pick up, so do returns

Monday, December 26, 2011 - 12:34pm

It's been a good holiday season for retailers, with a record-breaking Black Friday and strong pre-Christmas sales. However, with more sales come more returns. That's according to the National Retail Federation, which says this year could set new records for the number of customer returns.

This year's Christmas sales are estimated to be about $469 billion, but about $43 billion worth of merchandise wil be returned...so retailers say it's important to educate yourself beforehand, in case that sweater just didn't fit.

Taylor McDonald of Favorite Sisters Boutique, LLC of Youree Drive in Shreveport says shopping locally helps, too, because stores are more likely to know which employee sold the item and how it should be returned. "Definitely just inquire about the return policy or the exchange policy, do you need a gift receipt or is it, can you just bring it in and exchange it for merchandise or those kinds of things," she said.

Other tips include keeping receipts on hand, with labels intact. If you know you're going to return the item, do not open the packaging. Some stores will not take an item back if it might have been used.

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